Recall Management Through Social Media
Consumers are notoriously difficult to reach when it comes to safety, needed repairs and attending to recalls. OEM and dealer methods include everything from phone calls, to text messages and
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Service Department
Are Dealer Loyalty Programs Worth It?
A dealership’s best customers return for service after the factory warranty expires and eventually buy another new vehicle there. Dealers, fixed ops managers and automakers are searching for the Holy
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Preparing for a Market Slowdown
As national sales plateau and eventually decline, and the pond that we’re all fishing begins to go dry, your existing customers become that much more important to the overall ongoing
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Stop Losing Your Service Customers
The service department is often referred to as the backbone of the dealership; it’s known to bring hard-earned customers back in again and again. Surprisingly, we found that on average
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Growing Service Revenues Through Captive Service
In today’s competitive service marketplace dealers need to continually grow and protect their valuable service business. The wide range of available service products provide dealerships with a choice of solutions
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Why Use a Recall Management Program?
There is no doubt there has been a dramatic increase in the number of vehicle recalls announced in the last few years. According to NTHSA, we are approaching 60 million
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How to Make an Additional $1M in Your Service Lane
What dealership wouldn’t like to generate an additional million dollars or more this year in service drive revenue while increasing owner-base service affinity threefold? Well, sometimes, the simplest and most
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What Do Service Customers Really Want?
What your customers really – really – really want and what will make them loyal to your dealership and say wonderful things about you and your local brand to other
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