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The Latest Fixed Ops Technologies and News for Automotive Retailers

  • Loyalty and Retention
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  • Service Department
  • Employee Retention
  • Reputation Management

Service Department

Recall Management
Dealership Recall Management Program Service Department 

Recall Management Through Social Media

January 21, 2020January 30, 2020 Contributing Writer 4267 Views Dealership Customer Retention, Dealership Recall Administration Programs

Consumers are notoriously difficult to reach when it comes to safety, needed repairs and attending to recalls. OEM and dealer methods include everything from phone calls, to text messages and

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Do Service Loyalty Programs Really Work? Customer Retention strategy
Loyalty and Retention Service Department 

Are Dealer Loyalty Programs Worth It?

January 20, 2020February 4, 2020 Contributing Writer 8593 Views Dealer Loyalty Programs, Dealership Customer Retention, Dealership Service Retention

A dealership’s best customers return for service after the factory warranty expires and eventually buy another new vehicle there. Dealers, fixed ops managers and automakers are searching for the Holy

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Customer Retention
Digital Service Marketing Loyalty and Retention Service Department 

Preparing for a Market Slowdown

January 15, 2020April 7, 2020 Contributing Writer 9122 Views Dealership Service Marketing, Dealership Service Retention

As national sales plateau and eventually decline, and the pond that we’re all fishing begins to go dry, your existing customers become that much more important to the overall ongoing

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Dealership Service Retention
Service Department 

Stop Losing Your Service Customers

January 14, 2020January 16, 2020 Contributing Writer 4351 Views Dealership Service Retention

The service department is often referred to as the backbone of the dealership; it’s known to bring hard-earned customers back in again and again. Surprisingly, we found that on average

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Prepaid Maintenance
Service Department 

Growing Service Revenues Through Captive Service

January 9, 2020January 30, 2020 Staff Writter 4388 Views Dealership Service Marketing

In today’s competitive service marketplace dealers need to continually grow and protect their valuable service business. The wide range of available service products provide dealerships with a choice of solutions

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Recall Management Program, Product Recall Strategy
Service Department 

Why Use a Recall Management Program?

January 8, 2020January 30, 2020 Staff Writter 14937 Views Dealership Recall Administration Programs

There is no doubt there has been a dramatic increase in the number of vehicle recalls announced in the last few years. According to NTHSA, we are approaching 60 million

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prepaid maintenance fidelis ppm dealership for life
Service Department 

How to Make an Additional $1M in Your Service Lane

January 7, 2020January 30, 2020 Staff Writter 9935 Views Auto Dealer Customer Retention, Dealership Customer Retention, Dealership PrePaid Maintenance Programs, Dealership Service Retention

What dealership wouldn’t like to generate an additional million dollars or more this year in service drive revenue while increasing owner-base service affinity threefold? Well, sometimes, the simplest and most

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Service Department marketing
Loyalty and Retention Service Department 

What Do Service Customers Really Want?

January 3, 2020January 30, 2020 Contributing Writer 10073 Views Dealership Customer Retention, Dealership Service Marketing

What your customers really – really – really want and what will make them loyal to your dealership and say wonderful things about you and your local brand to other

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dealer app loyalty

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    How to Make an Additional $1M in Your Service Lane

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  • Five Online Marketing Must Haves for 2020

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    How to Improve Service Appointment Setting

    February 4, 2020February 4, 2020 Contributing Writer
  • Dealership Employee Retention

    Can Live Chat Help Your Service Techs?

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