Loyalty and Local Branding
Customer loyalty programs are indisputably a staple in common society. Most retailers have them and consumers have come to expect them. The problem is that most retailers view rewards programs
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Loyalty and Retention
Creating Dealership Brand Advocates
Actions speak louder than words. Occasionally, when creating a great customer experience a business will have to go above and beyond for its customers. These little WOW moments can easily
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Do You Know Why Customers Stop Doing Business With Your Dealership?
As a dealership there are many ways you can identify if you’re losing customers. Through data, you can see that John Smith used to come into the dealership regularly for service but then disappeared without a
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How to Drive Business Growth Without a Loyalty Program
About half of the dealerships today offer some form of loyalty program. Many originate with the OEM like Ford or GM but what if your OEM does not offer such
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What Do Service Customers Really Want?
What your customers really – really – really want and what will make them loyal to your dealership and say wonderful things about you and your local brand to other
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Nurture Loyalty Over The Holidays
It’s beginning to look a lot like the holidays. In retail, that typically means an upsurge in business. In the automotive industry, the sales department typically finds consumers buying vehicles for their
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