Staff Writter, Author at Your Trusted Source For Fixed Ops Technologies

Digital Service Marketing Loyalty and Retention

How to Get The Most Out Of Your CRM

January 17, 2020January 30, 2020 Staff Writter 3749 Views Dealership Customer Retention

Customer Relationship Management (CRM) has grown exponentially in importance since it was first introduced. The first CRM systems were little more than contact management systems. Today, however, CRM technology has

Parts and Accessories

Considerations For Selling Parts on Amazon

January 15, 2020January 16, 2020 Staff Writter 3856 Views Dealership Parts Sales

Dealerships are wise to consider selling auto parts on Amazon. Online sales of U.S. auto parts are growing at around 14% annually and Amazon’s growth rate is nearly double that.

Employee Retention

Keeping Your Technicians Happy

January 13, 2020January 30, 2020 Staff Writter 7051 Views Dealership Employee Retention

Employee Retention

Hiring and Employee Retention

January 12, 2020January 30, 2020 Staff Writter 3869 Views Dealership Employee Retention

The automotive industry, in general, has an employee retention problem. A BIG one. And especially big in dealership’s sales departments and for qualified technicians. Sure, there are exceptions. However, NADA reports that sales

Product Reviews

UltraCare Prepaid Maintenance

January 9, 2020January 30, 2020 Staff Writter 4067 Views Dealership PrePaid Maintenance Programs

Product Overview UltraCare PPM is the product of Performance Group, Inc an automotive digital customer retention company which works with several OEMs on various projects. UltraCare PPM is considered one

Service Department

Growing Service Revenues Through Captive Service

January 9, 2020January 30, 2020 Staff Writter 3952 Views Dealership Service Marketing

In today’s competitive service marketplace dealers need to continually grow and protect their valuable service business. The wide range of available service products provide dealerships with a choice of solutions

Recall Management Program, Product Recall Strategy

Service Department

Why Use a Recall Management Program?

January 8, 2020January 30, 2020 Staff Writter 14558 Views Dealership Recall Administration Programs

There is no doubt there has been a dramatic increase in the number of vehicle recalls announced in the last few years. According to NTHSA, we are approaching 60 million

prepaid maintenance fidelis ppm dealership for life

Service Department

How to Make an Additional $1M in Your Service Lane

January 7, 2020January 30, 2020 Staff Writter 9500 Views Auto Dealer Customer Retention, Dealership Customer Retention, Dealership PrePaid Maintenance Programs, Dealership Service Retention

What dealership wouldn’t like to generate an additional million dollars or more this year in service drive revenue while increasing owner-base service affinity threefold? Well, sometimes, the simplest and most

Loyalty and Retention

Creating Dealership Brand Advocates

January 6, 2020January 30, 2020 Staff Writter 7571 Views Dealership Service Retention

Actions speak louder than words. Occasionally, when creating a great customer experience a business will have to go above and beyond for its customers. These little WOW moments can easily

Loyalty and Retention

Do You Know Why Customers Stop Doing Business With Your Dealership?

January 5, 2020January 30, 2020 Staff Writter 3850 Views Auto Dealer Customer Retention

As a dealership there are many ways you can identify if you’re losing customers. Through data, you can see that John Smith used to come into the dealership regularly for service but then disappeared without a